This year, the annual IFSF conference took place entirely online, uniting delegates from across the globe to discover, discuss and develop new ideas, strategies, and approaches in a changing and challenging landscape. Spanning four days and with a diverse and immersive programme, the event attracted key decision makers and representatives from across the Fuel Retailing sector.

The conference incorporated an engaging mix of speaker sessions and panel discussions, with members of the IFSF board offering their expertise throughout as session chairs and panellists.  Despite the social distancing restrictions and shift online, the team worked hard to facilitate strong communication lines between delegates, speakers and panellists, providing continual opportunity for questions and further discussion.

IFSF chair, Heather Price, said that “This year’s conference was a successful adaptation of our annual event and attracted record attendees from across the globe, representing all facets of the forecourt industry.  Our keynote, Steven Van Belleghem delivered an impressive and engaging session about consumer experience in 2021 and beyond, in a programme that addressed topics at the heart of our industry in challenging times. We were delighted to invite him to speak this year.

I would like to thank our speakers and our event organisers for their collaborative efforts that made the IFSF 2020 conference a notable moment in our history and a benchmark for future digital conferences. Despite this new digital format, we believe we delivered an immersive experience that will help delegates to make informed decisions and provided insightful topics for consideration as we move into a new year.”

What we were ultimately extremely proud of is the way both delegates and speakers have adapted to the ‘new normal’ to continue to deliver excellence at our flagship event.

Recordings of all sessions from the conference are now available to view on the IFSF website for those who were unable to attend the original dates.